Organizational Significance

Is your organization a Center of Excellence?

Do you claim to be a Center of Excellence? How do you know? What evidence can you see that shows you are a Center of Excellence? Here are a few questions to ask:

What percentile are you in comparison to others in your industry and specialty?
Where do you place in the best 100 places to work in your state?
What accreditations or certifications do you have?
What research have you done or are you doing?
What innovations have you initiated and implemented?
What specialties do your staff possess?
What special or unique equipment, technology, or techniques do you use?
What is special or unique about your facilities?
What funds are budgeted to becoming or being a center of excellence?
What innovative differentiation separates you from everyone else?

Building a Center of Excellence

Building a Center of Excellence is a continuous journey that begins with the executive leaders.

Executive leadership is the bedrock on which a Center of Excellence is built. A Center of Excellence is built with four building blocks:

Drivers
Mindsets
Components
Steps

Executive leaders must possess the right mindsets and drivers, gather the components, and actively engage in the progressive steps to reach a pinnacle of being a Center of Excellence.

4 Drivers

Organizational Will: The one thing no matter what - choosing volition
Organizational Commitment: Whatever it takes
Organizational Accountability: Fierce Ownership
Organizational Discipline: The daily dirty details

4 Mindsets

Systems Thinking: All the interdependent parts interacting together
Growth Thinking: Curiosity, continuous learning, and failing forward
Non-Zero-Sum Thinking: Win-Win
Zero Harm Thinking: Zero means Zero

4 Components

People: Specially trained staff with specially trained leaders
Technology: Special state-of-the-art equipment
Facility: Specially designed environment
Money: Specially designated Funds

4 Steps

Engage Staff: Empower, enable, and equip people to excel
Excel in Processes: Do it better than anyone else
Exceed Staff and Customer Expectations: Go beyond the minimum required before they ask
Excite Stakeholder Satisfaction: Make them raving fans.